Frequently asked questions
Can I use my prescription?
Yes. WINTOO glasses are prescription compatible.
Do lenses come included?
Yes. Choose free Sunglasses, Night Driving or Photochromic lenses.
How do I update the software?
Updates install automatically through the mobile app.
How do I charge them?
A-series: charging case (Magnetic + Type-C) or direct Type-C. S-series: direct Type-C.
What can the glasses do?
Take photos, record video, translate in 165+ languages, take calls and use an AI voice assistant.
Do you sell Meta glasses?
Yes. We sell genuine Ray-Ban Meta, Oakley Meta and other Meta AI glasses as an independent reseller. Browse the Meta AI glasses collection.
Is EyeBoss an official Meta, Ray-Ban or Oakley store?
No. EyeBoss is an independent reseller. Meta, Ray-Ban and Oakley are trademarks of their respective owners.
Do you deliver in India?
Yes. We deliver across India. The estimated delivery date is shown on each product page and at checkout.
Which payment methods do you accept?
Card payments, Apple Pay, Google Pay and Link are available at checkout. You can also pay with your EyeBoss Wallet balance.
Do you match prices?
Yes. If you find a lower price in India on the same product, send us the link on WhatsApp and we will match it.
What warranty do the glasses have?
WINTOO glasses have a 12-month limited warranty against manufacturing defects, from the date of purchase. Meta, Ray-Ban Meta and Oakley Meta glasses are the global version. Only Meta warranty applies, under Meta rules. EyeBoss gives no separate warranty on them. Full details are on our Warranty page.
Can I return or exchange my order?
Because these are personal electronic devices, we do not offer returns or refunds once an order has been dispatched. If your product has a manufacturing defect or a problem, we will exchange it. Please contact us within 7 days of delivery. You can cancel any time before dispatch for a full refund. See Shipping and Exchange and Cancellation and Refund.
How does cashback work?
Eligible purchases earn cashback in your EyeBoss Wallet. The cashback amount is shown on each product page, and you can use your wallet balance on a later order.
What is Try-On?
Try-On lets you preview how a frame looks on your face, using your camera or a selfie. It runs on your device, your photo is not uploaded or stored, and the fit shown is a preview only.
Do you sell to businesses and distributors?
Yes. Apply on our Become a Distributor page.
